Care Navigators are available on the telephone Monday to Friday between 0800 and 1830
The practice is closed Bank Holidays and weekends
|For Home visits or Cancellations||01373 301310|
Other Contact numbers
Health Visitors 03003 230118
District Nurses 03003 230117
If you require medical assistance before 8.00am of after 6.30pm Monday to Friday, or at weekends and during Bank Holidays please click here
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Frome Medical Practice
Frome Medical Centre
Click here for details on how to find us.
Practice Complaints Procedure
We constantly strive to give patients the best possible care and regularly review our services in light of patient feedback.
Complaints can be made verbally to any staff or in writing to the Practice Manager (email firstname.lastname@example.org)
For all written complaints we will acknowledge your complaint within 48 hours.
Your complaint will then be investigated by the management team and within 4 weeks we will try to:
• address your concerns fully
• provide you with an explanation
• provide an apology if required
• discuss any action that may be needed
• arrange a meeting with all parties concerned and one of the Practice Partners
We hope that you will be satisfied that we have dealt with your complaint thoroughly. However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities.
Our Practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made. HELP US TO HELP YOU!
If you use this procedure it will not affect your right to complain to the NHS England if you so wish.
Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by that patient in person
British Sign Language (BSL) – For more information on how to make a complaint watch this video