We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the Cookie settings link in the footer.
Strictly necessary cookies
These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.
Optional cookies
Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
Disability Access
We want everyone to be able to access our services. If you need any support or reasonable adjustments, please let us know before your appointment where possible.
You can tell us about any communication or accessibility needs, and we will do our best to support you.
Building Access
Our building includes:
- Disabled parking
- Step free access throughout the building
- Lift access to first floor areas
- Accessible toilets
- Wheelchair access
- Hearing loop at reception
If you need assistance when you arrive, please speak to a member of staff.
Blue badge parking
Disabled parking spaces are available in the Practice car park.
For information about the Blue Badge Scheme including eligibility, applications and renewals, visit the Somerset Council website.
Reasonable Adjustments
We want everyone to be able to access our services. If you need any support or adjustments, please let us know.
Examples may include:
- Longer appointments where appropriate
- Communication support
- Information in alternative formats
- Assistance navigating the building
For more information, please see our Accessible Information Standard and Reasonable Adjustments Policy.
Hearing Support
If you are deaf or have hearing loss, we can provide a range of support.
A hearing loop is available at our Information Desk.
Patients can use a text relay service to communicate with the Practice. Please let us know if you use this service so we can record this on your patient record.
If you use British Sign Language (BSL), we can arrange an interpreter for your appointment if we are given advance notice.
Patients may also wish to use the NHS App to manage appointments and order repeat prescriptions.
If you use British Sign Language (BSL), we can arrange an interpreter for your appointment if we are given advance notice.
For more information about support for Deaf people and BSL users, visit the British Deaf Association website.
Support for blind and partially sighted patients
A hand held magnifier is available to help read printed information.
Our Care Navigators can assist with checking in and provide guidance to waiting areas.
Large print information is available on request.
Information can be provided in Braille on request.
Please let us know if you need any additional support when attending the Practice.
For further information and support, visit the Royal National Institute of Blind People (RIND) website.
Assistance Dogs
Assistance dogs, including guide dogs, are welcome at the Practice.
Please be aware that some patients and staff may have allergies or concerns around dogs.
For more information about assistance dogs, visit the Guide Dogs UK website.
Learning Disability Support
We can provide support for patients with a learning disability.
Easy Read resources are available to support communication.
Longer appointments can be arranged where appropriate.
Please let us know if you require any additional support.
Chaperones
You can request a trained chaperone to be present during your appointment.