Disability Access

Our building is designed to suit the needs of disabled patients. We have toilets with disabled access. If you find it difficult to access our services, please let us know.

Parking

Car parking is available on site although we would ask that patients consider alternative ways to get to the Practice, where this is possible.

The Car Park is only for patients and users of the Frome Medical Centre and Frome Community Hospital.

Blue badge scheme

The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go.

You can apply for or renew an existing blue badge via the Somerset Council website.

For the Hearing Impaired

Patients may opt to use a text relay service. This is set up by the patient from their own home. Patients must let the Practice know if they wish to use this service to communicate with the practice.

Patients may wish to book appointments and manage repeat prescriptions via the NHS App.

A British Sign Language interpreter can be booked in advance for hard of hearing patients who use British Sign Language.

Loop system

We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit Hearing Link website.

Blind/partially sighted

A hand-held magnifier is available at the Information Desk to assist reading text.

Our Care Navigators can provide assistance to check in and provide guidance to the relevant waiting areas.

Large print appointment cards are available on request.

Information leaflets can be provided in Braille on request.

For more advice and support for blind people please visit the following websites:

Guide Dogs

Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.

Please visit the guide dog website for further information.

Patients with Learning Difficulties

Extended appointments can be arranged on request.

Chaperones

You can ask at the Information Desk if you would like a trained chaperone to be present during your appointment.