We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the Cookie settings link in the footer.
Strictly necessary cookies
These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.
Optional cookies
Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
Disability Access
Our building is designed to suit the needs of disabled patients. We have toilets with disabled access. If you find it difficult to access our services, please let us know.
If you have any additional needs, please let our staff know so that we can help you, and also ensure you get the same support in the future.
Learn more about this in our accessible information standard and reasonable adjustments policy
Parking
Car parking is available on site although we would ask that patients consider alternative ways to get to the Practice, where this is possible.
The Car Park is only for patients and users of the Frome Medical Centre and Frome Community Hospital.
Blue badge scheme
The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go.
You can apply for or renew an existing blue badge via the Somerset Council website.
For the Hearing Impaired
Patients may opt to use a text relay service. This is set up by the patient from their own home. Patients must let the Practice know if they wish to use this service to communicate with the practice.
Patients may wish to book appointments and manage repeat prescriptions via the NHS App.
A British Sign Language interpreter can be booked in advance for hard of hearing patients who use British Sign Language.
Loop system
We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit Hearing Link website.
Blind/partially sighted
A hand-held magnifier is available at the Information Desk to assist reading text.
Our Care Navigators can provide assistance to check in and provide guidance to the relevant waiting areas.
Large print appointment cards are available on request.
Information leaflets can be provided in Braille on request.
For more advice and support for blind people please visit the following websites:
Guide Dogs
Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.
Please visit the guide dog website for further information.
Patients with Learning Difficulties
Easy read flash cards are available to assist with communication.
Longer appointments can be arranged on request.
Chaperones
You can ask at the Information Desk if you would like a trained chaperone to be present during your appointment.