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Accessible Information Standard and Reasonable Adjustments
We want everyone to be able to access our services and understand the information we provide.
If you have a disability, impairment or sensory loss, we can make reasonable adjustments to help you access healthcare services.
Please let us know if you need any support. We will work with you to understand your needs and record any adjustments that may help when you use our services.
Accessible Information Standard
The Accessible Information Standard is an NHS requirement that helps make sure patients can receive information in a format they can understand and get support with communication where needed.
This may include:
- Information in large print
- Information in Braille
- Communication support
- British Sign Language (BSL) interpreters
- Contacting you in a way that meets your communication needs
- Working with carers or advocates where appropriate and with your consent
Please tell us if you have any communication or information needs.
Reasonable adjustments
A reasonable adjustment is a change that helps make healthcare services more accessible.
Examples may include:
- Longer appointments where appropriate
- Access to a quiet waiting area
- Wheelchair accessible facilities
- Communication support
- Adjustments to the clinical environment where possible
- Additional support when attending appointments
The adjustments needed will vary from person to person.
Please let us know if there is anything we can do to make it easier for you to access our services.
Recording Your Needs
With your agreement, we can record your communication and accessibility needs on your patient record.
This helps our staff recognise and support your needs whenever you contact or visit the Practice.
Where appropriate and with your consent, this information can also be shared with other NHS services involved in your care.
How We Support Patients
We:
- Ask patients if they have any communication or accessibility needs
- Record these needs on patient records
- Make staff aware of any agreed adjustments
- Apply reasonable adjustments when providing care
- Review needs regularly
- Share information with other NHS services where appropriate and with consent
Tell Us About Your Accessibility Needs
If you would like to tell us about any communication or accessibility needs, please complete our online form.