Accessible Information Standard and Reasonable Adjustments

The Accessible Information Standard (AIS)

The Accessible Information Standard (AIS) means all providers of NHS care must offer reasonable adjustments to help people who have a disability, impairment or sensory loss to fully understand the information they give them. This might be things like needing large print letters, having longer appointments, needing letters rather than telephone calls, needing to be contacted via their carer, needing a British Sign Language interpreter etc. 

Reasonable adjustments

Reasonable adjustments may also be needed for people with disabilities or impairments for reasons other than communication such as needing wheelchair access, needing an appointment at the start or the end of a day, needing to wait in a quiet room, needing lights off in the clinical room etc. 

The Reasonable Adjustment Digital Flag (RADF)

The Reasonable Adjustment Digital Flag (RADF) is a national record which indicates that reasonable adjustments are required for an individual and optionally includes details of their significant impairments, key adjustments that should be considered, and underlying conditions.  

As a practice, we:

• Identify - ask patients if they need any reasonable adjustments.
• Record - add appropriate reasonable adjustment codes to our clinical system.
• Flag – check our pop-up alerts to see if a patient has any identified reasonable adjustment needs before contacting them or seeing them in the practice.
• Meet – ensure we apply any identified reasonable adjustments to contact/ support the patient.
• Share - if consent to share these needs is given, we need to add them to the spine portal & referral letters.
• Review - regularly review patient needs.

If you have not already done so and would like to tell us about any reasonable adjustments you need us to make to support your care, please fill in the online form below:

Complete a reasonable adjustments form online