Questions About the NHS App

What is the NHS App?

The NHS App is an app that allows patients to access a range of NHS Services in a secure and simple way.

Find out more about NHS App features and what you can use it for

How do I get the NHS App?

You will need a NHS account to access your services through the NHS App or website. To have an NHS account you must be aged 13 or over and registered with a GP Practice in England.

Find out how to set up your account, log in and prove who you are to get full access

Once you have an NHS Account you can download and register to use the NHS App.

The NHS App is available on iOS or Android phones. You can download the App from whichever App Store you usually use: 

I need help with downloading or using the NHS App. Where can I go for help?

If you need support with using the NHS App, please contact our Digital Health Team by either clicking here and completing our online form or by visiting one of our digital health support sessions. 

There is no need to book an appointment for any of the sessions listed bloew, but please bring your device along with you. 

Digital Health Drop In (Downstairs, Glass Room in main reception area at Frome Medical Practice):

  • Every Tuesday from 10.00am to 12.00pm
  • Every Thursday from 4.00pm to 6.00pm

(For patients registered with Frome Medical Practice.) 

Digital Health Pop Ups at various venues around Frome 

  • 1st Tuesday of the month, Frome Library 1pm - 3pm 
  • 2nd Tuesday of the month, Asda Frome 1pm - 3pm 
  • 3rd Tuesday of the month, Sainsbury's Frome 1pm - 3pm 
  • 4th Tuesday of the month, Frome Leisure Centre 3pm - 5pm 

(For patients registered with Frome Medical Practice.) 

Digital Cafe (Cafe, Cheese & Grain):

  • Every Thursday from 10.00am to 11.30am

(The Digital Cafe is open to everyone in Frome in need of digital support.) 

I don’t have access to a mobile phone, tablet or laptop so how can I access the NHS App?

We are working in partnership with local organisation Donate IT, whose mission is to recycle and restore used devices for redistribution within our community so we can help you with this. We can also provide you with free data if needed. 

This scheme works on a referral basis. If you do not currently have access to a smart device and need one please contact the Health Connections team, either by using their online form or by calling 01373 468368

Alternatively, you can visit Frome Medical Practice where we have four iPads installed in our main reception area, by the reception desk, which you are welcome to use. 

I do not have photo ID and it is therefore proving difficult to access the NHS App. Can you help?

Yes. If you do not have photo ID or have other issues setting up access to the NHS App please contact our Digital Team. You can do this via our online form.

We aim to reply to requests for help withing five working days. 

Is the NHS App secure?

Once you have downloaded the NHS App you will need to set up a NHS login and prove who you are. The App then securely connects to information from us, your GP surgery. 

If your device supports fingerprint detection or facial recognition you can use this method to log in to the NHS App each time you use it, instead of using a password and security code. 

Potentially sensitive data is stored within the UK using technical architecture, processes and security features approved by the NHS. This assures compliance with regulatory and legal requirements for the UK, that is GDPR in general, Data Security and Protection Toolkit (NHS) and Cyber essentials (NHS).

Can I use the NHS App to make appointments for my children?

You can request proxy access on the NHS App for children under the age of 13, if you are the legal guardian. This is also referred to as a 'linked profile' in the NHS App. 

Once you have set this up, you will have access to identical App features for the linked profile that you have for your own account, including booking appointments. 

You will need to contact our digital health team to set up proxy access using the online form linked here. 

Children aged 13 years and above must use their individual NHS App to access their medical records. 


Using The NHS App To Book Appointments

How can I book an appointment online using the NHS App?

Some appointments can now be booked online via the NHS App. The appointments you can book using the NHS App are: 

  • B12 injections
  • Blood tests
  • BP plus
  • Cervical screening (smear tests)
  • INR

You can find the appointment feature in the NHS App on the bottom menu, next to the 'advice' and 'prescription' options. 

For information on booking other types of appointments please click here

What is a personalised text message and how will these work?

Our new system means that if you are due a routine appointment we can send you a text message with a personalised link to enable you to book that appointment.

For example, if you are due a flu vaccination we will text you to remind you of this and we will include a link within this text. When you click the link it will take you directly to all available flu vaccination appointments.

Can I still book a GP appointment online?

GP appointments will no longer be available online. However, we introduced a new system on 21st September 2023, which means you can now request a GP or Nurse Practioner appointment using our online request form. You can read more about this here. 

I do not use a smartphone. Will I still be able to book appointments online?

Yes, it is possible to access the NHS App online via a website browser. You will need an NHS login to do this. Information about setting up an account if you don't already have one is available here


Using The NHS App To Order Repeat Prescriptions

I used to order my repeat prescriptions / medication online via your website. How do I now do this?

Any repeat prescriptions / medication should appear in the NHS App. 

If you can't see your repeat prescriptions / medication in the NHS App we suggest either logging an online form request via our website or call the practice on 01373 301301 and select Option 4 to speak to our Medicines Management Team and they can investigate for you.

If you need help with ordering repeat prescriptions via the NHS App our digital health team can assist. Click here for details of where and when you can drop in to see them for help. 

I don't always order the same medicine each time and the NHS App isn't allowing me to make a repeat prescription request. What should I do?

We are aware that the NHS App has limitations when it comes to making variable repeat prescription requests; variable repeat medication requests are those items that patients do not need to request every time. If you need to request an item such as this, our online form or the paper form that comes with your original prescription from the pharmacy, is a better option to use for now.