Request your appointment online
From 21st September, we are asking patients to request GP and Nurse Practitioner appointments using our online form.
For more details about making an appointment with us please read the information below.
How To Book An Appointment
Pharmacy & Self-Care
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
Help and support available from many National and Local Organisations
Pharmacists are experts in medicines who can help you with minor health concerns, including aches and pains, sore throats, coughs and colds, flu, earache, cystitis, skin rashes, teething and red eye.
Making an Appointment
There are several ways to make an appointment with a healthcare professional at Frome Medical Practice.
Use the NHS App
You can use the NHS App to book the following types of appointments:
- B12 injections
- Blood tests
- BP plus
- Cervical screening (smear tests)
- NHS Health Checks
If you aren't already registered to use the NHS App you can find out more here.
Make a request online
To request an appointment with a GP or Nurse Practitioner please complete our online request form. The online request form will be available between 7.00am and 4.30pm every weekday.
Once we receive your online request, it will be reviewed by a GP and you will be contacted by one of our team with an appropriate appointment or advice.
Please call the practice on 01373 301301 to make an appointment if:
- You do not have access to the internet or need help with completing our online appointment request form. One of our Care Navigators will complete the form over the telephone with you. (Please note, calling the practice to complete your form doesn’t mean your appointment request will be assessed ahead of those received online.)
- You need a Practice Nurse or Health Care Assistant appointment
- You do not have the NHS App and need one of the appointments listed under ‘NHS App’ above
- You need to request a home visit. Read more about our home visits here
Our telephone lines are open from 8am until 6.30pm Monday to Friday.
You may find yourself in a queue when you call. If there are more than 10 people ahead of you in the queue you will be offered the opportunity for us to call you back. If you choose this option please be reassured you will keep your place in the queue.
If you are calling for a more routine appointment, and can’t make that appointment via the NHS App, you may prefer to call us after 2pm when our phone lines are less busy.
If any of the following apply, you may prefer to visit us in person:
- You do not have access to the internet and need to complete our online appointment request form. We have ipads available at the practice which you are welcome to use to complete the form. (Please note, visiting the practice to complete your form doesn’t mean your appointment request will be assessed ahead of those received online.)
- You need a Practice Nurse or Health Care Assistant appointment. Please talk to one of our Care Navigators at our information desk.
- You do not have the NHS App and need one of the appointments listed under ‘NHS App’ above. Please talk to one of our Care Navigators at our information desk.
Life Threatening - Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999
In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening
Making the Most of Your Appointment
Questions to Ask
Before you leave your appointment make sure you know the following:
What might be wrong? You could ask the following questions:
- Can I check that I’ve understood what you said? What you’re saying is…
- Can you explain it again? I still don’t understand.
- Can I have a copy of any letters written about me?
What about any further tests, such as blood tests, scans and so on?
- What are the tests for?
- How and when will I get the results?
- Who do I contact if I don’t get the results?
About what treatment, if any, is best for you
- Are there other ways to treat my condition?
- What do you recommend?
- Are there any side effects or risks?
- How long will I need treatment for?
- How will I know if the treatment is working?
- How effective is this treatment?
- What will happen if I don’t have any treatment?
- Is there anything I should stop or avoid doing?
- Is there anything else I can do to help myself?
What happens next and who to contact
- What happens next? Do I come back and see you?
- Who do I contact if things get worse?
- Do you have any written information?
- Where can I go for more information, a support group or more help?
Top tips for making the most of your appointment
Before your appointment
- Write down your two or three most important questions.
- List or bring all your medicines and pills – including vitamins and supplements.
- Write down details of your symptoms, including when they started and what makes them better or worse.
- Ask your hospital or surgery for an interpreter or communication support if needed.
- Ask a friend or family member to come with you, if you like.
During your appointment
- Don’t be afraid to ask if you don’t understand. For example, 'Can you say that again? I still don’t understand.'
- If you don’t understand any words, ask for them to be written down and explained.
- Write things down, or ask a family member or friend to take notes.
Before you leave your appointment
- you’ve covered everything on your list
- you understand, for example ‘Can I just check I understood what you said?’
- you know what should happen next – and when. Write it down.
- who to contact if you have any more problems or questions
- about support groups and where to go for reliable information, and
- for copies of letters written about you – you are entitled to see these.
After your appointment, don’t forget the following
- Write down what you discussed and what happens next. Keep your notes.
- Book any tests that you can and put the dates in your diary.
- ‘what’s happening if I’m not sent my appointment details,’ and
- ‘can I have the results of any tests?’ (If you don’t get the results when you expect – ask for them.) Ask what the results mean.
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