Requesting Appointments Online

• You will be asked if you are filling the form in for yourself or someone else. 
• If you are filling it in for yourself, you will also be asked for your first name and last name, postcode and date of birth. 
• If you are filling it in for someone else you will be asked for your first name and last name and your relationship to the patient, followed by first name, last name, postcode and date of birth of the patient. 
• You will be asked to tell us about the health concern - for example, when it started, any changes, worries, how it affects your day or the help you’re hoping for. 
• You will also be asked to include details of any recent contact with a healthcare professional about your concern. This information is optional. 
• You can upload attachments, if you need to. 

This information helps our doctors make sure you get the right care from the right person at the right time.  

You will be asked to select the nature of your visit when completing the form. The options are as follows:

Urgent health problem

Select 'urgent health problem' if your request is for an illness or injury that needs attention quickly but is not an emergency. If it is life threatening or an emergency call 999 or go to A&E immediately.

Routine health problem

Select 'routine health problem' if your request is for a health issue that is not expected to worsen quickly or require immediate attention.

Follow up requested by clinician

Select 'follow up requested by clinician' if your doctor has asked you to come back and see them again after a previous appointment. They will likely have told you how long to wait between appointments.

Nurse or HCA appointment

Select 'nurse or HCA appointment' to request specific types of nurse appointments. For example vaccinations or an NHS health check.

You can also book some types of nurse appointments directly without having to request an appointment. 

Home visits and the Community Care Team

Select 'Home visits and Community Care Team' if you need to request a home visit for yourself or on behalf of someone else who is housebound. 

Home visits may be suitable for patients that are unable to leave their homes.

We will assess your request to make sure a home visit is necessary.

If we have asked you to book any of the following appointments you can do this via our website. Alternatively, you can book via the NHS App. 

• B12 injection 
• Blood test 
• Cervical smear 
• INR

Find out more about the NHS App here

Your request will be sent to a doctor. They will review your request and decide what type of appointment you need and when. 

This may be an appointment with a GP, Nurse, or Health Care Assistant. You may also be signposted to another service such as a local pharmacist, the Urgent Treatment Centre (UTC) or a dentist instead.  

If you need an appointment at the practice the date of the appointment will depend on how urgently you need to be seen. Patients with urgent concerns will be seen as soon as possible. If the clinician has decided your concern is safe to wait, you may have to wait for an appointment that is further away.  

We will email you with the outcome of your request, unless an urgent appointment is needed, in which case one of our Care Navigators will call you.  If we do not hold an email address for you, we will text or call you with your appointment details.

Email is our preferred method of communication. Update your contact details with us via the NHS App or our contact details form.

We aim to reply to all requests within 4 working days. 

You will be contacted with the outcome of your request by email, unless the doctor decides you need an urgent appointment in which case we will call you. 

If we do not hold an email address for you, we will text or call you with your appointment details.

Email is our preferred method of communication. Update your contact details with us via the NHS App or our contact details form.

We will respond to your request as soon as possible. While requests are usually reviewed on the same day, we may take up to 4 working days to contact you with an appointment. This is because we respond to medically urgent requests as priority. 

To allow us to work quickly and efficiently, please do not call about a previous request unless your condition has worsened. 

Yes. You can still call us or come to the practice to request an appointment if needed. However, we still use the online request form for phone and in person requests. 

If you phone the practice, we can complete the online form on your behalf. 

If you visit the practice, we can help you to complete the online form in person. 

Your request will still be sent to a doctor who will review your request and decide what type of appointment you need and when. 

If you or someone you are seeking help for is experiencing symptoms of a life threatening nature (such as loss of consciousness, chest pain, breathing difficulties etc), please do not use our online form to request help.

Instead, you should call 999.

If you submit an online form and your symptoms indicate that the problem needs urgent care, you will be given information on how and when to contact A&E, 999 or 111 services if required.

All of our GP time is allocated by appointments, either face to face or over the telephone.  If you need to speak to a GP, you need to fill in an online request form.

If you need self-care advice, you can find information on our website.

You can also speak to a local pharmacist or call 111 for advice if needed.

If you would prefer to see a male or female doctor, please let us know in the section where you are asked to ‘Tell us about your health concern in your own words’. 

We will try to meet your requests. However, depending on GP work schedules and the urgency of your request this may not always be possible.  

Alternatively, you can request a chaperone at your appointment. 

You need to be a registered patient of Frome Medical Practice to request appointments with us.

If you are not currently a registered patient and would like to register with us, please click here for more information and to complete our registration form.

Yes, you can submit requests on behalf of children, relatives, friends or someone you care for.

They need to give their permission for you to do this. 

Yes, your personal data is safe. 

Any potentially sensitive data is stored within the UK using technical architecture, processes, and security features approved by the NHS.  

This means our data handling is in compliance with regulatory and legal requirements for the UK. This includes GDPR, the Data Security and Protection Toolkit (NHS) and Cyber essentials (NHS). 

If you need help completing the form you can contact us by telephone. Our Care Navigators can help you complete the form yourself over the phone. Alternatively they can take the information over the phone and submit an appointment request for you if needed.

We also run regular free Digital Health Support where you can get help learning how to use the appointment request form.

Learn about Digital Health Sessions

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If this still does not help you can contact the practice by telephone for help submitting a request.

You can also visit the practice and use one of our devices to submit your request. 

You can visit Frome Medical Practice and use one of our devices to access the appointment request form. We have 4 iPads by the reception desk for patients to use. 

If you are eligible you can request to be referred to Donate IT to receive a free device if you do not have access to a smart device. They may also provide you with free data if needed. Self-refer by using our online form or by visiting one of our Digital Health sessions.