Practice Coronavirus Update - 15th April 2020

IF YOU THINK YOU HAVE CORONAVIRUS

If you have symptoms of coronavirus, stay at home. Do not visit a GP surgery, pharmacy or hospital. This applies whether your synptoms develop during our opening hours or when we are closed.

Use the 111 coronavirus service to find out what to do. The main symptoms of coornavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
 

ACCESSING MEDICAL HELP DURING THE PANDEMIC

Although we have made some temporary changes to some of our services, in many ways it is business as usual at the Practice. We are taking all necessary precautions to protect patients and staff from the risk of infection.  Please call us on 01373 301301 if you’ve concerns about your health that might require the support of one of our GPs or nurses. Our care navigators will answer your call and ask you a few questions to assess your need. Please bear with us if the phone lines are busy. 

The RUH is also reassuring the public that they are open as normal to provide essential health care, including via their accident and emergency department. This short video gives you an insight into how the hospital has been set up to ensure it can continue to provide different services to patients.

 

REPEAT PRESCRIPTIONS

We ask that if you are registered to do so you order your repeat prescriptions online.

If you are not registered to order online then please email repeat prescription requests to the prescriptions team.  Please include the patient name, date of birth, list of required medication and chosen pharmacy destination in your email.  

If you are self isolating please arrange for the prescription to be collected by a relative / friend / volunteer. If you need to arrange a delivery please contact your pharmacy destination directly. Unfortunately we are unable to help with delivery requests as these are managed by individual pharmacies.

 

DOROTHY HOUSE ADVICE FOR MANAGING CORONAVIRUS SYMPTOMS AT HOME 

The team at Dorothy House has put this video together to share advice on managing coronavirus symptoms at home. (Scroll to about 5:30 for presentation to start.)

Dorothy House Hospice also continues to provide services at this time. Their 24 hour advice line is operating and they are happy to take calls from patients and families, irrespective of a diagnosis and whether patient is already known to them. The advice line number is 0345 0130 555.

The Dorothy House Nurse Specialists continue to support patients in the community. Where possible, support is being offered remotely but they are visiting patients in person where necessary.

 

IF YOU ARE SHIELDING

The government is contacting the small number of our patients who need shielding from coronavirus – more information about that here.

We are in the process of contacting this group of patients ourselves to let them know what support is available locally.

Meanwhile, we have also listed information on local and national support available to our patients who are shielding for 12 weeks. You can find that information here.

 

ISOLATION NOTES

We continue to receive calls from patients who are self -solating (either because they have symptoms or they live with someone who has symptoms of coronavirus) requesting sick notes / fit notes. We are unable to issue these for coronavirus.

Instead, please read our latest update here on how you can access an isolation note to give to your employer. 

 

CONTRACEPTION

It’s important to ensure everyone who needs it continues to have access to contraception during the coronavirus pandemic. We’ve updated our Contraception page on the website with more information about this, including a link to a useful factsheet about the various types of contraception / accessing contraception during the coronavirus pandemic.

 

CHILDHOOD IMMUNISATIONS

We’ve updated our childhood immunisations page to explain why it’s important you still attend these appointments. We’ve also included information for parents who are having difficulties obtaining infant paracetamol suspensions as a result of the coronavirus pandemic.

 

USEFUL LINKS

We’ve added more to our useful links page, including additional resources for parents, such as information on childhood immunisations and why it’s important to still attend immunisation appointments and a useful resource to help parents decide if their child needs to be seen by a health care professional.  

We’ve also added links to useful videos from Dorothy House on managing coronavirus symptoms at home and from the RUH reassuring patients they are delivering services as usual at the hospital.

 

SHARING UPDATES WITH YOU THROUGH OUR WEBSITE AND SOCIAL MEDIA 

As well as providing regular updates on our website, we are also sharing updates and information on social media. You can find us on social media as follows:

We would be grateful if you could also share  our information with family / friends / neighbours who you are keeping in touch with who might not otherwise have access to our updates.

 

FURTHER INFORMATION ON CORONAVIRUS

You can find more information about coronavirus on our website here.

Published: Apr 15, 2020