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Medications
This page includes:
- How to order repeat medication
- How to submit a query about your medication
- Information about pharmacy services
- Further information about medications
Ways to Order Repeat Medication
Please follow these guidelines for ordering repeat medicines:
- Only order what you need.
- Order at least 1 week before you run out.
- Allow us 3 working days to process your request.
- We do not accept requests over the phone.
- Once your request has been sent to the pharmacy, contact them directly for help.
The NHS App is the quickest and easiest way to request your medication.
You can also order in the following ways:
The NHS App
Order your repeat medication via the NHS App or NHS website, and have them sent to a pharmacy of your choice.
The NHS App has limitations when it comes to making requests for items that you do not need every time.
If you’re looking to request an item like this, try the other options below.
Online Form
Order your repeat medication using our online Medication Request and Queries form.
You don’t need an account to use our online form.
In Person
Please allow us 3 working days to process your medication request.
You can order in person by returning the right-hand half of a previous prescription.
Or you can submit a handwritten request. You must include your name, date of birth and requested medication.
Place your request in the prescription box next to our Information Desk.
You may also write out an order for someone else. You must include their name, date of birth and requested medication.
By Post
Please allow at least 14 days, if requesting your medication by post.
You can post your prescription slip or written request to us at the practice.
Our Address:
Medicines Team
Frome Medical Practice
Enos Way
Frome
BA11 2FH
Medication Queries
The quickest way to get help with a medication query is by using our Medication Request and Queries form.
If you're unable to use the form, you can call our Medicines Team on 01373 301301, Monday to Friday, between 10am and midday.
Choosing a Pharmacy
When you order a repeat medication online, the information will be sent electronically to a pharmacy of your choice. This is called a nomination.
You can nominate a local pharmacy, or chose an online-only pharmacy which will send your prescription through the post.
Learn how to nominate a pharmacy
How can pharmacies help?
Pharmacists offer expert advice and treatment for minor illnesses like coughs, colds, sore throats, ear infections, and aches. They can also support you with new medicines and how to take them safely.
If your medicine is out of date or unwanted, don’t throw it away or flush it. Take it to your pharmacy for safe disposal.
Pharmacies also offer many more services.