Friends and Family Test

From 1 November 2015, if you visit your GP practice you will be asked about whether or not you would recommend your GP surgery to your family and friends, if they need similar treatment or care. This is called 'The Friends and Family Test' and is a national scheme. 

You can view the latest results for Frome Medical Practice or take part in the 'test' by clicking the buttons below. 

VIEW LATEST RESULTS TAKE THE TEST BELOW

 

How can I take part in the Friends and Family Test?

When you visit the Practice for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience. 

You can give this feedback via an IPad, dedicated to the Friends and Family Test. You can find this in the Main Atrium, in the feedback area, which is near the Information Desk. If you prefer, you can submit a paper form instead. This is available in the same area.

Alternatively you can quickly and easily complete the test online - see below to do this.

The questions you get asked on the 'test' are:

“How likely are you to recommend our GP Practice to friends and family if they need similar care or treatment?”

You will be asked to choose one of six options, ranging from 'extremely likely' to 'extremely unlikely'. 

You will also be invited to tell us: 

If we could change one thing about your care or treatment to improve your experience, what would it be?

Your response is anonymous and you will be able to post your feedback in a ballot box in the Main Atrium on your way out of the Practice or you can give your feedback on this page, below.

If you are unable to answer the questions, a friend or family member is welcome to respond on your behalf.

 

Where can I see the results of the Friends and Family Test?

The Friends and Family Test results for Frome Medical Practice are published on this website here

 

How are the results of the Friends and Family Test used?

The results of the Friends and Family Test gives us invaluable feedback on what you think of the care and treatment you have received, which along with other ways of gathering feedback, helps us to make improvements for patients. 

The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please click here

 

Take part in the Friends and Family Test

 

FRIENDS AND FAMILY TEST

Friends & Family Test

We would like you to think about your recent experiences of our service.

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Why did you choose that response?

If you do not see the FFT questionnaire (above), you may have already given your feedback.