Friends and Family Test
From 1 November 2015, if you visit your GP practice you will be asked about whether or not you would recommend your GP surgery to your family and friends, if they need similar treatment or care. This is called 'The Friends and Family Test' and is a national scheme.
How can I take part in the Friends and Family Test?
When you visit the Practice for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience.
You can give this feedback via an IPad, dedicated to the Friends and Family Test. You can find this in the Main Atrium, in the feedback area, which is near the Information Desk. If you prefer, you can submit a paper form instead. This is available in the same area.
Alternatively you can quickly and easily complete the test online - see below to do this.
The questions you get asked on the 'test' are:
“How likely are you to recommend our GP Practice to friends and family if they need similar care or treatment?”
You will be asked to choose one of six options, ranging from 'extremely likely' to 'extremely unlikely'.
You will also be invited to leave any other comments or feedback for us.
Your response is anonymous and you will be able to post your feedback in a ballot box in the Main Atrium on your way out of the Practice or you can give your feedback on this page, below.
If you are unable to answer the questions, a friend or family member is welcome to respond on your behalf.
How are the results of the Friends and Family Test used?
The results of the Friends and Family Test gives us invaluable feedback on what you think of the care and treatment you have received, which along with other ways of gathering feedback, helps us to make improvements for patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please click here.
Take part in the Friends and Family Test
If you do not see the FFT questionnaire (above), you may have already given your feedback.