Make a Complaint

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We want to hear about your experience so that we can understand what happened, put things right where possible, and improve our services.

If you have a concern, we encourage you to contact us first. We may be able to resolve the issue quickly without the need for a formal complaint. You can use our contact form, or call us on 01373 301301.

Use this form if you:

  • Are unhappy with a service or experience at Frome Medical Practice
  • Would like us to investigate something that has happened
  • Would like a formal response to your concerns

Do not use this form if you:

  • Need medical advice or treatment
  • Need urgent medical help
  • Want to book, change or cancel an appointment
  • Have a prescription query
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All questions marked with a * are mandatory

About you
Are you: *
Please use the name we currently have for you. The option to provide a change of name comes on the next page.
Please ensure you’ve entered the email address without any errors.
If you are complaining on behalf of someone else
What is your relationship to the patient?: *
Do you have the patient's permission to make this complaint?: *

We may need the patient's consent before we can investigate or discuss their care with you.

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Your complaint
What are you contacting us about?: *
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Privacy Statement

We collect the information you provide in this form so that we can investigate and respond to your complaint.

We will use your personal information to manage the complaints process, communicate with you, investigate the issues raised, and improve our services where appropriate.

Your information will be processed in accordance with UK data protection legislation and NHS confidentiality requirements. We will only share information where necessary to investigate your complaint or where we are legally required to do so.

For more information about how we use and protect your information, please read our Privacy Policy.

By submitting this form, you confirm that the information you have provided is accurate to the best of your knowledge and understand that it will be used to manage your complaint.

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