Ambient Voice Technology

What is ambient voice technology?

Ambient voice technology helps your clinician take notes during your appointment. It listens to what is said and turns it into written notes. This means they can spend more time talking and listening to you. These tools are sometimes referred to as ambient scribes or AI scribes.

Why are we using it?

We use ambient voice technology to:

• Help your doctor or nurse remember what you talked about.
• Make sure your notes are clear and correct.
• Give your clinician more time to focus on you.

How does it work?

A small microphone in the room listens to your conversation with the clinician. A computer turns the words into notes. Your clinician checks the notes to make sure they are right before they go into your medical record.

How does this help you

Using ambient voice technology means:

• Your clinician can look at you, not a screen.
• You don’t have to repeat things as much.
• Your notes are ready faster.
• You get better care because your clinician has more time for you.

Is my information safe?

Yes. We take your privacy very seriously:

• Only the people who need to see your notes can see them.
• Your information is kept safe and secure.
• You can say no if you don’t want it used.

What are my choices?

You can:

• Ask questions about how your information is used.
• Say no to voice technology at any time.
• Ask to see your notes.
• Ask for anything that’s wrong to be fixed.