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Vacancy - Care Navigator

 
  • Hours: 21 hours per week with Saturdays as overtime on a rota basis
  • Salary: £24,344.26 per annum pro rata
  • Contract Length: Permanent
  • Closing date: 11 December 2025
  • Interview date: 17 December 2025

Overview

Join our team at Frome Medical Practice as a Care Navigator! You will be responsible for providing excellent patient support, booking appointments, signposting to other departments, and handling enquiries from patients and visitors. The ideal candidate will have excellent communication and organisational skills. Apply now and start your rewarding career as a Care Navigator.

This is an exciting opportunity to join a dynamic, innovative, welcoming and supportive team providing primary care, at Frome Medical Practice. We are a single site practice and Primary Care Network in our own right with a patient population of just under 30,000. We have received National Awards for Sustainability and our Green Impact work and have also been nationally recognised for our outstanding Health Connections (social prescribing) programme, which is based in the practice.  We have strong relationships with our local community and local healthcare providers and are situated next to the local community hospital.

We are committed to providing an inclusive, supportive place for you to do the best and most rewarding work of your career.

21 Hours per week:

  • Monday: 8am until 1pm
  • Tuesday: Off day
  • Wednesday: 7.30am until 12.30pm
  • Thursday: 12.30pm until 6.30pm
  • Friday: 1.30pm until 6.30pm
  • Saturday: 4 hours on a rota basis as overtime

Main responsibilities

  • Be responsive to the needs of patients and navigate patient care to the correct destination
  • Ensure call waiting times are kept to a minimum while providing a high quality care navigation service to patients
  • Book, rearrange and cancel appointments.
  • Work in both the Call Centre and on the Information Desk
  • Assist with additional clinics e.g. flu, immunisations
  • To support clinicians where appropriate and check in on them
 

Benefits

  • NHS pension available
  • Free parking 
  • NHS & local discounts
  • Cycle to work scheme
  • In-house training
  • Employee events
  • Free eye test vouchers
 

Essential qualifications and experience:

Qualifications & Training

Essential

  • Good level of general education.

Experience

Essential

  • Proven administration skills.
  • Experience of working with the general public.
  • Ability to demonstrate a high standard of communication skills with a range of people; face to face, on the telephone and in writing.

Desirable

  • Experience of working within a busy call centre environment.
  • Awareness of the type of work undertaken in a GP practice and familiar with medical terminology.

Personal qualities & attributes

Essential

  • Develop and maintain good working relationships both within the team and organisation.
  • Able to work well individually as well as within a team – able to demonstrate previous effectiveness in this area.
  • Customer care skills - able to be consistently welcoming and friendly to patients and visitors to the practice.
  • Able to use own initiative and make decisions when required.
  • Excellent time management skills.

Skills & knowledge

Essential

  • Well organised and work systematically to a high level of accuracy.
  • Able to follow procedures and protocols.
  • High level of computer literacy.

Other

Essential

  • Able to work flexible hours including late evenings and Saturday mornings on a rota.
 

Applications

Closing date for applications: 11 December 2025

Interview date: 17 December 2025

Apply online

Our online application process begins with the completion of our equal opportunities monitoring form, before moving on to the application form.

We reserve the right to close adverts early should we receive sufficient applications.

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