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Vacancy - Care Navigator

 

Hours: 29 or 30 hours per week with Saturdays as overtime on a rota basis

 

Salary: £23,874.98 per annum pro rata

Contract Length: Permanent

Closing Date: 18 May 2025

Interview Dates: 27 & 29 May 2025

Overview

Join our team at Frome Medical Practice as a Care Navigator! You will be responsible for providing excellent patient support, booking appointments, signposting to other departments, and handling enquiries from patients and visitors. The ideal candidate will have excellent communication and organisational skills. Apply now and start your rewarding career as a Care Navigator.

This is an exciting opportunity to join a dynamic, innovative, welcoming and supportive team providing primary care, at Frome Medical Practice. We are a single site practice and Primary Care Network in our own right with a patient population of just under 30,000. We have received National Awards for Sustainability and our Green Impact work and have also been nationally recognised for our outstanding Health Connections (social prescribing) programme, which is based in the practice.  We have strong relationships with our local community and local healthcare providers and are situated next to the local community hospital.

We are committed to providing an inclusive, supportive place for you to do the best and most rewarding work of your career.

There are two available working patterns: 
29 Hours per week:
Monday: 7.30am until 4.30pm
Tuesday: 8am until 4pm
Wednesday: 9am until 1pm
Thursday: 8am until 12pm
Friday: 2pm until 8.30pm
Saturday: 4 hours on a rota basis as overtime

or 
30 Hours per week:
Monday: 11am until 8.30pm
Tuesday: 7.30am until 4.30pm
Wednesday: off day
Thursday: 10.30am until 6pm
Friday: 11.30am until 6.30pm
Saturday: 4 hours on a rota basis as overtime

Responsibilities will include

  • Be responsive to the needs of patients and navigate patient care to the correct destination
  • Ensure call waiting times are kept to a minimum while providing a high quality care navigation service to patients
  • Book, rearrange and cancel appointments.
  • Work in both the Call Centre and on the Information Desk
  • Assist with additional clinics e.g. flu, immunisations
  • To support clinicians where appropriate and check in on them

Essential qualifications and experience:
Qualifications
  • Good level of general educationEssential
  
Experience
  • Proven administration skills
  • Experience of working with the general public
  • Ability to demonstrate a high standard of communication skills with a range of people; face to face, on the telephone and in writing.
Essential
  • Experience of working within a busy call centre environment
  • Awareness of the type of work undertaken in a GP practice and familiar with medical terminology
Desirable
  • Develop and maintain good working relationships both within the team and organisation
  • Able to work well individually as well as within a team – able to demonstrate previous effectiveness in this area
  • Customer care skills - able to be consistently welcoming and friendly to patients and visitors to the practice
  • Able to use own initiative and make decisions when required
  • Excellent time management skills
Essential		  
Skills and knowledge
  • Well organised and work systematically to a high level of accuracy.
  • Able to follow procedures and protocols.
  • High level of computer literacy.
Essential		  
  • Able to work flexible hours including late evenings and Saturday mornings on a rota.
Essential		  

Benefits

  • NHS pension available
  • Free parking 
  • NHS & local discounts
  • Cycle to work scheme
  • In-house training
  • Employee events
  • Free eye test vouchers

 

Applications

Closing date for applications: 18 May 2025

Interview dates: 27 & 29 May 2025

APPLY HERE

Please note that our online application process begins with the completion of our equal opportunities monitoring form, before moving on to the application form.

We reserve the right to close adverts early should we receive sufficient applications.

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