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Vacancy - Care Navigator
Hours: 29 or 30 hours per week with Saturdays as overtime on a rota basis
Salary: £23,874.98 per annum pro rata
Contract Length: Permanent
Closing Date: 18 May 2025
Interview Dates: 27 & 29 May 2025
Overview
Join our team at Frome Medical Practice as a Care Navigator! You will be responsible for providing excellent patient support, booking appointments, signposting to other departments, and handling enquiries from patients and visitors. The ideal candidate will have excellent communication and organisational skills. Apply now and start your rewarding career as a Care Navigator.
This is an exciting opportunity to join a dynamic, innovative, welcoming and supportive team providing primary care, at Frome Medical Practice. We are a single site practice and Primary Care Network in our own right with a patient population of just under 30,000. We have received National Awards for Sustainability and our Green Impact work and have also been nationally recognised for our outstanding Health Connections (social prescribing) programme, which is based in the practice. We have strong relationships with our local community and local healthcare providers and are situated next to the local community hospital.
We are committed to providing an inclusive, supportive place for you to do the best and most rewarding work of your career.
There are two available working patterns:
29 Hours per week:
Monday: 7.30am until 4.30pm
Tuesday: 8am until 4pm
Wednesday: 9am until 1pm
Thursday: 8am until 12pm
Friday: 2pm until 8.30pm
Saturday: 4 hours on a rota basis as overtime
or
30 Hours per week:
Monday: 11am until 8.30pm
Tuesday: 7.30am until 4.30pm
Wednesday: off day
Thursday: 10.30am until 6pm
Friday: 11.30am until 6.30pm
Saturday: 4 hours on a rota basis as overtime
Responsibilities will include
- Be responsive to the needs of patients and navigate patient care to the correct destination
- Ensure call waiting times are kept to a minimum while providing a high quality care navigation service to patients
- Book, rearrange and cancel appointments.
- Work in both the Call Centre and on the Information Desk
- Assist with additional clinics e.g. flu, immunisations
- To support clinicians where appropriate and check in on them
Essential qualifications and experience:
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Benefits
- NHS pension available
- Free parking
- NHS & local discounts
- Cycle to work scheme
- In-house training
- Employee events
- Free eye test vouchers
Applications
Closing date for applications: 18 May 2025
Interview dates: 27 & 29 May 2025
Please note that our online application process begins with the completion of our equal opportunities monitoring form, before moving on to the application form.
We reserve the right to close adverts early should we receive sufficient applications.