Meeting Minutes

Latest Meeting Minutes

Introduction and Welcome

• Chris welcomed everybody to the meeting.

Minutes of Last Meeting

It was noted that an additional 1.2% had not been recorded in item 5 of the previous minutes. The first line of the minutes should read “… will increase by £120,000 – 1.2%”.  While the recorded copy of the minutes should be amended members were asked to amend their own copy to avoid repeated distribution.

The remainder of the minutes of the previous meeting were agreed.

Matters Arising

Item 3:

Continuing concern about misleading information on NHS App regarding blood test appointments.  The practice did not have a solution to this and asked that patients contact the NHS App. Action - CS

KC has yet to identify a date for the ‘behind the scenes’ visit but hoped to be able to do so at the next meeting. Action - KC

Item 5:

KC confirmed that there are about 100 FTE employees at FMP

Practice News/Update

• Dr Hall will be joining the practice in February working 4 sessions per week.
• There are adverts for more GPs and a Medicines Management Pharmacy lead.
• The PCN pilot is ongoing.  KC attended a meeting in London that was focusing on continuity.  
• Using Lottery funding there will be a further analysis of Frequent attenders.

Progress with website ‘bot’

• There have been several meetings with the developers and more changes are still required.  Once it is at a stage to be tested, the PPG will be invited to do this.

Online appointments – continuation of Klinik

• KC advised there is a contract with Klinik until July.  
• Chris raised that the call wating times are still long due to the time it takes to complete the request form.  
• KC advised FMP is considering replacing Klinik with PACO GP.  PPG can support with trialling this and can also support patients using the iPads to request appointments in the surgery.
• KC will let PPG know when the Practice had made a decided about this Action -KC

Difficulties accessing by telephone and general communications with patients

KC advised to trust the call back function when offered.

CS raised concerns that the practice was not always aware of patient’s mobility and their ability to get to appointments.  CS had recently been contacted on four separate occasions about issues.  JS advised that from her experience the Care Navigators always confirmed that she was able to attend the time offered.

KC requested confidential details of patient difficulties so that each may be considered and contacted.  Action - CS to pass on details to KC. KC to investigate. 

Assessment beds in Community Hospital

It was confirmed that Friends of the Hospital were not made aware that the contract to support local GP practices was not renewed in April 2024.  The question was raised as to whether this had increased admissions.  Chris will raise with Michael Bainbridge ICB. Action CS

Youth PPG

There has been no interest in this group from local students and so is not currently running. 

PCN Pilot Visit – Patient Access progress

Chris expressed his appreciation to be invited to the initial meeting.  KC advised there will be a follow-up meeting on the 28th March at Shape Mendip.  The practice is continuing to attend meetings and webinars and running staff audits.  

AOB

JS questioned why dosette boxes were only prescribed for 1 month at a time. Action - TS to speak with Medicines Management and feedback

SCP raised the question of why patients have to bring in their repeat prescription requests.  KC advised repeat prescriptions can be requested on the NHS App or via an online form on the website.  The digital team is holding sessions to support patients with this.  If patients are unable to do any of these options, they can still telephone the Prescription team.  SCP asked if a poster could be put up next to the Prescription box to explain these options to patients. Action - TS to speak with Medicines Management

GJ requested that the Medicines Management could be included in the ‘Behind the Scenes’ visit.

NC advised the Healthy Home Team is in the practice every 2 weeks from 12m - 4 until the end of March.