Welcome to Sophie


The Frome Medical Practice welcomes Sophie Bartlett to the team. Sophie joins us from the RUH and will play a leading role in our Medicines Management and Prescription team supporting both our patients and clinicians

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FairTrade Fortnight Rewards!

Many of our patients will already be aware of our commitment to Green Impact, including a commitment where possible to buy from both FairTrade suppliers and local suppliers.

As part of our support for FairTrade Fortnight (which has just ended) we are delighted to have joined up with Clifton Coffee Roasters and are rewarding staff who have gone beyond and above their job descriptions with FairTrade themed hampers. The nominations for the awards all came from our own staff at the Frome Medical Practice themselves.

We are extremely pleased to have Clifton Coffee support our staff reward. Additionally, they have recently installed an efficient eco-friendly water boiler which has made a huge difference, both in time saved and energy costs saved.
Ed Buston is a Director at Cliifton Coffee Roasters.

‘Clifton Coffee are leading coffee roasters in the UK speciality coffee market, with an award-winning and highly talented team searching for the best coffees by forming direct trade and working relationships with coffee producers,’ says Ed. We are proud to be merchants for the biggest FairTrade Tea company in the UK, Clipper Teas.’

‘Clifton Coffee is also proud to work with like-minded people and we are delighted to be sponsoring hampers as staff prizes for the Green Impact Award at the Frome Medical Practice,’ adds Ed’.

The 4 special winners of the FairTrade Awards were:

Gareth Hannam

Gareth has made a great contribution to the practice over the last 6 months (and in recent years), as the many thanks given for a wide range of things on people show. Some of the contributions made include: helping the practice to achieve the National Green Impact Award, he has worked hard to make positive change and improvements to our telephone service. His support made ease of recent office moves and setting up of improved working and meeting spaces and he regularly makes improvements with a solution focussed approach to all he does.

Jude Curtis

Jude was recently nominated by staff as the Frome Person of the year and was featured in an article by the Frome Times for all her amazing commitment to the role, her patients and the rest of the team. She also received the most nominations by staff for an award. The endorsements made by staff as part of the entry spoke volumes about Jude and how much she will be missed when she retires.  

Kaitlyn Meagor

Kaityln has successfully made the transition from apprentice Care Navigator to Finance Clerk. What makes Kaitlyn’s nomination stand out is all the additional support she has given to the Script and the Care Navigator team over recent months.   This has also included coming in to support the change-over to 56 day scripts.  She has done all of this willingly with a smile. In her own role she has helped to improve procurement and make some positive changes to the team.

Vic Yerbury

Nominations and thanks for Vic have come from a variety of sources. She has really helped support staff morale, and contributed to recent practice shared lunch days with some amazing home cooked curries. In her day job she has really helped to make some significant improvements to the leg ulcer service offered, this has included making it more viable. Our current campaign to encourage women to have a cervical smear was initiated by Vic, who engaged the local beauticians Inner Beauty.  Vic will be leading the drop in on the first Saturday this month.

Karen Creffield is the Practice Manager at the Frome Medical Practice.
‘As well as these 4 winners, there were also 14 other staff who received nominations and received a FairTrade chocolate as a ‘thank you.’ We are very lucky to have such wonderful staff working here at the Practice who are all dedicated to the health and well-being of our patients.’


Pictured: From left to right, Dr Andy Miller who presented the Awards, Practice Nurse Vic Yerbury, Finance Assistant Kaitlyn Meagor, Information Governance & IT Specialist Gareth Hannam

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HRH The Duchess of Cornwall visits Frome Medical Practice

The Duchess of Cornwall visited Frome Medical Practice where she saw first-hand the work of Frome community through groups and volunteers joining together to support one another. Through this approach, the whole town has grown in capability to respond with humanity to friends, neighbours and fellow residents and make the town a better place for all. This approach is known as Compassionate Frome: the Frome model of enhanced primary care.

During the visit, Her Royal Highness met a variety of groups who provide services to the community, including the Health Connectors and volunteer Community Connectors, members of The Hub, which was set up by the Practice to identify patients who might benefit from this approach, as well as other local support groups and services. She also met with members of the Talking Café and chatted with them over a cup of coffee.

Frome Medical Practice Senior GP Partner Dr Helen Kingston, set up the project with Jenny Hartnoll, Service Lead for Health Connections Mendip (HCM) in 2013.

Dr Kingston said: “We recognised that wellbeing is more than simply the absence of disease. Loneliness and isolation can exacerbate and lead to health problems. Relationships matter to us all. We set up Compassionate Frome to connect people to support networks, groups and services throughout Mendip. We mapped out the services on offer in Mendip and recruited a team of Health Connectors to signpost people to services across the area from hearing loss support, exercise classes and befriending services.

“Gaps in services were identified and the Health Connections team worked with our community to address these unmet needs. They were able to set up talking cafes and support groups for people with specific health issues such as dementia, COPD and Macular Degeneration. As a result of this focus on wellbeing and building capability and networks of support we have observed the benefits this brings to health with a reduction in emergency hospital admissions.”

Others who met Her Royal Highness were some of the Couch to 5k runners who were preparing to embark on their run. This running course targets people who have mild anxiety or depression and aims to combine mental health as well as the physical benefits that come with exercising, and some health walkers who will just be returning from a walk, which they do to help combat isolation and have the chance to make friends.

There was special recognition for Mr Gerald Franks who set up the Frome and District Day Centre lunch club in 2000. The club offers a hot meal and friendship to older people who are unable to cook and take care of themselves. The Duchess of Cornwall presented him with an award in recognition of his service to the community

Frome Medical Practice is one of Somerset’s leading GP practices providing primary care for around 29,000 people. It’s one of Somerset’s leading GP practices and has also been awarded ‘Outstanding’ by the Care Quality Commission (CQC) in its last inspection. It was awarded the Somerset CCG ‘Practice of the year’ award for 2017.

The Compassionate Frome team have trained 912 volunteer Community Connectors who signpost friends, family, colleagues and neighbours to find support in their own communities.

For more information visit Health Connections Mendip

For media enquiries please contact

News Coverage

Click the links below to view some of the news coverage of the event:

The Times
The Daily Mail
Hello Magazine
Somerset Live
Express and Star
Shropshire Star

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