Health Connector (Link Worker)


Annual Salary:

Closing Date:

Interview Date:

37.5 per week (fixed term until 30 June 2024)

£21,235 (£10.86 per hour)

Friday 6th August 2021, midday

Monday 16th August 2021

*We reserve the right to close earlier if sufficient applications are received. Previous applicants need not apply. 

Health Connections Mendip is part of an innovative primary care model that is changing the way that health services, social care and local communities work together to help people stay well, manage health conditions effectively, avoid hospital admissions, prevent loneliness and isolation, and feel a sense of belonging within their local area. Health Connections Mendip supports members of the community in a number of ways, for example through:

  • Social prescribing; helping people to improve their health, wellbeing and social welfare by connecting them to community services. By increasing people’s active involvement with local diverse communities, personal and community resilience is strengthened and health and wellbeing inequalities can be reduced.
  • Providing one to one health coaching, support and signposting to individuals, in the most appropriate way for them; this can be on the phone, in GP practices, in the community or in patients’ homes. 
  • Supporting and training members of the community under the Let’s Connect programme. 

The service acts as a bridge between primary care and the community, supporting people to manage and improve their health and wellbeing, promoting truly preventative health interventions, and helping to establish thriving local communities.

This role will be employed by Frome Medical Practice and will sit under the Health Connections Mendip service. This role is currently based in West Mendip, which covers the areas of Glastonbury, Street and Wells. The main Health Connections Mendip office for West Mendip is currently at Vine Surgery in Street.


Job purpose:

The Health Connector will deliver person-centred care and support as part of  the Health Connections team which works across Mendip. Health Connectors support people to better self-manage their long-term health conditions / health and wellbeing in the community through a combination of individual and group work.

They are a key part of the Primary Care Network (PCN) multidisciplinary team; this involves working closely with health, social care and community professionals to provide personalised care to patients and their carers, and to promote this approach within the PCN.

Health Connectors support people to take proactive steps to improve the way they manage their physical health and mental wellbeing, based on what matters to them. They use a range of health coaching techniques to help people to develop their knowledge, skills and confidence in managing their health and care, to improve their health outcomes and quality of life. Health Connectors are experts at working with individuals to help them to tap into and activate support networks in their communities, and linking them to practical assistance and support. They work alongside colleagues to deliver educational Healthy Lifestyles sessions, participate in Talking Cafes and work with the Area Leads to utilise untapped community resources, support the facilitation of self-help groups and other innovative approaches to enable people to better manage their own health and wellbeing.

They need to be in charge of their own administration tasks for their role, so need to be well-organised and self-motivated.

Health Connectors play a key role in supporting people to manage and improve health conditions, promoting truly preventative health interventions, and helping to establish thriving local communities.


Main roles and responsibilities will include:

  • Support people in their own communities to improve or resolve non-medical issues which are affecting or could affect their health, wellbeing and independence. This can include social, emotional, situational and practical issues.
  • Support people to develop a health and wellbeing plan which utilises their strengths and resources and the resources around them in their home, family and friendship networks and local community.
  • Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what matters to them, with the aim of: improving people’s levels of ‘activation’, empowering people to manage their own health and improve their health outcomes.
  • Use a strengths-based, structured approach to coach individuals across a series of sessions to: identify what’s important to them, set personal goals and appropriate steps, build skills and confidence to achieve goals and use problem-solving to work through challenges.
  • Work as part of a multidisciplinary, multi-agency team to promote health coaching and to be ambassadors for personalised care and supported self-management, modelling the coaching approach.
  • Build trust and respect with patients, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices.
  • Manage and prioritise a caseload of patients.

Essential qualifications and experience includes:

  • 5 GCSEs at A-C or equivalent including English and Maths.
  • Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way
  • Experience of supporting people, their families and carers in a related role (including unpaid work). 
  • Experience of working with people one-to-one using behaviour change, motivational interviewing and goal setting tools.
  • Experience of working with the VCSE sector (in a paid or unpaid capacity).
  • Ability to organise, plan and prioritise on own initiative, including when under pressure, to meet deadlines and achieve targets.
  • Meets DBS reference standards and criminal record checks.


  • NHS pension available
  • NHS and local discount scheme
  • Cycle to work scheme
  • Free parking
  • Employee events and training

Further details: 

A DBS check wil be required for this role. 

You candownload the full job description here. 

You can find out more about working at Frome Medical Practice here. You can also view our video about working with us here.

For further information please contact Jasmin Thomas in the HR Team on 01373 301301 extension 2758. .



Closing date for applications: Friday 6th August 2021, midday

Interview date: Monday 16th August 2021


IMPORTANT: As well as the application form, please also send a covering letter, which demonstrates how you meet the person specification to the HR team at