Vacancy - Care Navigator

Hours: 40 hours per week
  • Monday:  09:30 - 18:30
  • Tuesday: 07:30 - 16:30
  • Wednesday: 07:30 - 16:30
  • Thursday: 07:30 - 16:30
  • Friday: 07:30 - 16:30
  • Saturdays: 8:45am - 1:15pm on a rota basis (around 6 per year)

Salary: £23,985.78

Contract Length: Permanent

Closing Date: 15th May 2024, at midday

Interview Date: 23th or 24th May 2024


Join our team at Frome Medical Practice as a Care Navigator! You will be responsible for providing excellent patient support, booking appointments, signposting to other departments, and handling enquiries from patients and visitors. The ideal candidate will have excellent communication and organisational skills. Apply now and start your rewarding career as a Care Navigator.

This is an exciting opportunity to join a dynamic, innovative, welcoming and supportive team providing primary care, at Frome Medical Practice. We are a single site practice and Primary Care Network in our own right with a patient population of just under 30,000. We have received National Awards for Sustainability and our Green Impact work and have also been nationally recognised for our outstanding Health Connections (social prescribing) programme, which is based in the practice.  We have strong relationships with our local community and local healthcare providers and are situated next to the local community hospital.

We are proud to be a  Disability Confident employer, and actively strive to create an environment that supports individuals with disabilities, promotes accessibility, and ensures that everyone can thrive in our organisation. If you have a disability and need support with your application please get in touch at:


We are committed to providing an inclusive, supportive place for you to do the best and most rewarding work of your career.

Responsibilities will include

  • Be responsive to the needs of patients and navigate patient care to the correct destination.
  • Ensure call waiting times are kept to a minimum while providing a high-quality care navigation service to patients.
  • To make decisions to promote continuity of care.
  • Book, rearrange and cancel appointments.
  • Work in both the call centre and on the information desk.
  • Signpost to other departments and support networks where appropriate.
  • Be responsive to and act upon feedback provided during coaching, call listening sessions and developmental feedback.
  • Check in patients for appointments, assist them with blood pressure monitoring and handle any enquiries they have.
  • Deal with visitors, and chaperone appointments where required.
  • Sorting deliveries, dealing with incoming and outgoing post.
  • Complete routine morning and evening administration tasks. 
  • Commit to learning and development, keep up to date with all mandatory training and support the learning and development of others.
  • Reasonable ad-hoc jobs on request from accountable persons and Management.

Essential qualifications and experience:

Qualifications & Training
  • Good level of general education
Knowledge & Experience
  • Proven administration skills
  • Experience of working with the general public
  • Ability to demonstrate a high standard of communication skills with a range of people; face to face, on the telephone and in writing.
  • Experience of working within a busy call centre environment
  • Awareness of the type of work undertaken in a GP practice and familiar with medical terminology
Personal Qualities & Attributes
  • Develop and maintain good working relationships both within the team and organisation
  • Able to work well individually as well as within a team – able to demonstrate previous effectiveness in this area
  • Customer care skills - able to be consistently welcoming and friendly to patients and visitors to the practice
  • Able to use own initiative and make decisions when required
  • Excellent time management skills
Skills & Knowledge
  • Well organised and work systematically to a high level of accuracy.
  • Able to follow procedures and protocols.
  • Proficiency in computer skills
  • Able to work flexible hours including late evenings and Saturday mornings on a rota.


  • Company events
  • Access to NHS pension
  • Cycle to work scheme
  • Access to discount schemes such as Blue Light
  • On-site parking
  • Sick pay
  • Wellness programme


Closing date for applications: 15th May 2024 at midday

Interview date: 23rd or 24th May 2024


Please do not reapply if you've applied for this job in the last 3 months, many thanks.

Please note that our online application process begins with the completion of our equal opportunities monitoring form, before moving on to the application form.

We reserve the right to close adverts early should we receive sufficient applications.