Privacy Notice – Surveys

1) Data Controller contact details

Frome Medical Practice
Frome Medical Centre
Enos Way
BA11 2FH

Telephone: 01373 301301

2) Data Protection Officer contact details

Kevin Caldwell
GP Data Protection Officer
Somerset CCG
Wynford House
Lufton Way
BA22 8HR

Telephone: 01935 384000


3) Purpose of the  processing

This covers information provided to Frome Medical Practice via surveys created by Frome Medical Practice. This includes online and paper based surveys for patients and/or staff members.

By completing the survey the person is giving consent to process their information.

4) Lawful basis for  processing

To enable the Frome Medical Practice to process survey information the following Article 6 and 9 conditions apply:

6(1) (a)  - Consent of the data subject


9(2)(a) – Explicit consent of the data subject, unless reliance on consent is prohibited by EU or Member State law

We will consider your rights established under UK case law collectively known as the “Common Law Duty of Confidentiality”*

5) Recipient or categories of recipients of the processed data

Frome Medical Practice will be the sole processor of person identifiable information. The findings of the survey may be shared with other third parties but all shared data will be anonymised.

6) Rights to object

By completing the survey you are giving consent to process and share your anonymised data. If you have consented to your personal data being processed you can change your mind and withdraw your consent at any time.

7) Right to access and correct

You have the right to access any of your identifiable data that is being processed and have any inaccuracies corrected.

8) Retention period

Some data may be added to the patient medical record and this will be retained in line with the law and national guidance.

All other electronic survey or form data is retained for a period of up to 7 years after which the data will be securely destroyed. Any paper records are destroyed as soon as they have been recorded electronically.

9) Right to complain

You have the right to complain to the Information Commissioner’s Office, you can use this link or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate).