Privacy Notice – Patient Online Access

Activation of patient online access for any given patient is only performed with the consent of the patient (or their parent/guardian or representative).

1) Data Controller contact details

Frome Medical Practice
Frome Medical Centre
Enos Way
BA11 2FH

Telephone: 01373 301301

2) Data Protection Officer contact details

Kevin Caldwell
GP Data Protection Officer
Somerset CCG
Wynford House
Lufton Way
BA22 8HR

Telephone: 01935 384000


3) Purpose of the  processing

To enable patients to securely access their GP record online and be able to book appointments, request repeat medication and view their medical information.

4) Lawful basis for  processing

The following Article 6 and 9 conditions apply:

Article 6(1) (a)  - Consent of the data subject


Article 9(2)(a) – Explicit consent of the data subject, unless reliance on consent is prohibited by EU or Member State law

We will consider your rights established under UK case law collectively known as the “Common Law Duty of Confidentiality”*

5) Recipient or categories of recipients of the processed data

The data subject (you);

6) Rights to object

Article 6(1)(e) gives the data subject the right to object. If you wish to do so please contact the practice.

7) Right to access and correct

You have the right to access any identifiable data that is being shared and have any inaccuracies corrected.

8) Retention period

Not applicable.

9) Right to complain

You have the right to complain to the Information Commissioner’s Office, you can use this link or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate).