Privacy Notice – The Friends and Family Test (FFT)

The Friends and Family Test helps us to understand what you think of our services by asking you to answer some questions about how likely you would be to recommend our service to your friends and family. Providing feedback is completely voluntary and will not affect the level of care we provide to you. The information we collect from you is used and shared in a way which does not tell us who you are. In addition to the questions you will be asked as part of the Friends and Family Test, you will also be able to provide us with additional comments in free text fields.

Collecting this feedback gives us the opportunity to see what our patients are saying about our services and helps us to understand what we are doing well and where we need to improve our services.

You can give us feedback by using one of our Friends and Family feedback forms, by completing questions on a computer screen in the waiting area or via our website.

We will not be able to tell who you are from the feedback you give to us, unless you want us to contact you to discuss it, in which case you would need to provide us with your name and contact details.

We are required by Articles in the General Data Protection Regulations to provide you with the information in the following 9 subsections.

1) Data Controller contact details

Frome Medical Practice
Frome Medical Centre
Enos Way
Frome
Somerset
BA11 2FH

Telephone: 01373 301301

2) Data Protection Officer contact details

Kevin Caldwell
GP Data Protection Officer
Somerset CCG
Wynford House
Lufton Way
Yeovil
Somerset
BA22 8HR

Telephone: 01935 384000

Email: somccg.GPDPO@nhs.net

3) Purpose of the  processing

Collecting this feedback gives us the opportunity to see what our patients are saying about our services and helps us to understand what we are doing well and where we need to improve our services.

4) Lawful basis for  processing

The processing of personal data in the delivery of direct care and for providers’ administrative purposes in this surgery and in support of direct care elsewhere  is supported under the following Article 6 and 9 conditions of the GDPR:

Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’.

Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services...” 

We will also recognise your rights established under UK case law collectively known as the “Common Law Duty of Confidentiality”*

5) Recipient or categories of recipients of the processed data

The data will be shared with NHS Digital via the Calculating Quality Reporting Service (CQRS)

6) Rights to object

You have the right to object to some or all the information being processed under Article 21. Please contact the Data Controller or the practice. You should be aware that this is a right to raise an objection, that is not the same as having an absolute right to have your wishes granted in every circumstance

7) Right to access and correct

You have the right to access the data that is being shared and have any inaccuracies corrected. There is no right to have accurate medical records deleted except when ordered by a court of Law.

8) Retention period

The data will be retained in line with the law and national guidance. https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016 or speak to the practice.

9) Right to complain

You have the right to complain to the Information Commissioner’s Office, you can use this link https://ico.org.uk/global/contact-us/ or calling their helpline 0303 123 1113 (local rate) or 01625 545 745 (national rate).

Additional information

* “Common Law Duty of Confidentiality”, common law is not written out in one document like an Act of Parliament. It is a form of law based on previous court cases decided by judges; hence, it is also referred to as 'judge-made' or case law. The law is applied by reference to those previous cases, so common law is also said to be based on precedent.

The general position is that if information is given in circumstances where it is expected that a duty of confidence applies, that information cannot normally be disclosed without the information provider's consent.

In practice, this means that all patient information, whether held on paper, computer, visually or audio recorded, or held in the memory of the professional, must not normally be disclosed without the consent of the patient. It is irrelevant how old the patient is or what the state of their mental health is; the duty still applies.

Three circumstances making disclosure of confidential information lawful are:

  • where the individual to whom the information relates has consented;
  • where disclosure is in the public interest; and
  • where there is a legal duty to do so, for example a court order.