Practice Coronavirus Update – 6th November 2020

We are open and here to help you

The practice is still open and here to help you manage your health.

Our opening hours are 8am – 6.30pm Monday to Friday, with some Saturday appointments available for flu vaccinations and cervical smear appointments.

We are providing the same clinical services that we always have done, but in a slightly different way, as we prioritise the protection of our staff, our patients and our community during the COVID-19 pandemic. Those needing medical advice and treatment during the coronavirus outbreak are of course still able to obtain this.

It is important that patients continue to attend appointments at the following clinics (unless you or someone you live with has symptoms of coronavirus.)


Before Visiting The Practice

Please avoid visiting the Practice unless you have an appointment already booked.

You can now book some appointments online, for example GP triage calls, flu vaccinations, cervical smears and warfarin (INR) tests. You will need to have registered to use our online booking system. 


Alternatively, you can talk with one of our Care Navigators about making an appointment by calling 01373 301301. Our telephone lines are extremely busy at the current time and we would ask for your patience and understanding when calling the practice.

When you speak to our Care Navigators, they will ask you a series of questions in order to be able to assess your need. Following the call with the Care Navigator, it may be possible to support you via a telephone or video conference with one of our clinicians. If need be then we will arrange for a face to face appointment with one of our health care professionals at the practice.

If you have symptoms of coronavirus, please do not visit this practice, any hospital or pharmacy, but instead use the NHS 111 coronavirus service for advice on what you should do.


On Your Arrival At The Practice

Anyone entering the medical centre must now wear some form of face covering. This could be a scarf, bandana or homemade mask. Ideally, a surgical mask should not be used as it is important that they remain available for frontline NHS and Care staff. Wearing a face covering will reduce the risk of spread of coronavirus from anyone who is infected but pre-symptomatic or asymptomatic.

If you have been asked to attend for a face to face consultation with one of our clinicians, then please go to the main entrance as normal. You will need to book in at the Information Desk as we have removed the touch screens.

When queuing to book in for your appointment please remember to maintain a distance of 2 metres away from the people next to you.

We have some respiratory assessment rooms set up and if you are attending and there is a possibility you have coronavirus you will be asked to access the building using a different entrance. This will be explained to you when you are making your appointment.


Updated Information For Patients Who Are Shielding 

The government has updated its guidance for people who are shielding (4th November 2020.)  You can read the full guidance here. 

The headlines from the updated guidance are: 

  • Clinically vulnerable people are advised to stay at home as much as possible, except to go outdoors for exercise or to attend essential health appointments. 
  • You may wish to meet up with one other person from outside your household or support bubble, for example, to exercise in an outdoor public place, but we suggest that you always try to do so as safely as possible.
  • You are strongly advised to work from home. If you cannot work from home, you should not attend work for this period of restrictions (from 5th November to 2nd December.) 
  • Most children originally identified as clinically extremely vulnerable no longer need to follow this advice. Speak to your GP or specialist clinician, if you have not already done so, to understand whether your child should still be classed as clinically extremely vulnerable.
  • You are advised not to go to the shops. Shop online if you can, or ask others to collect and deliver shopping for you.
  • You are advised not to go to a pharmacy. You are encouraged, in the first instance, to ask a friend, family member, carer or a volunteer to collect your medicines for you.
  • It is important that you continue to receive the care and support you need to help you stay safe and well.



Face Coverings 

We continue to request that anyone asked to attend the practice wears a face covering, whether this be a scarf, homemade mask or even a bandana. By wearing a face covering you are helping to reduce the risk of transmitting infection. 

The government has indicated we must now wear a face covering at all times in certain circumstances. 

Remember that wearing a face covering does not replace the need to socially distance.



Test And Trace 

You can only get a free NHS test for coronavirus if at least one of the following applies:

  • you have a high temperature
  • you have a new, continuous cough
  • you’ve lost your sense of smell or taste or it’s changed
  • you’ve been asked to by a local council
  • you’re taking part in a government pilot project

You can also get a test for someone you live with if they have symptoms.

You may need to get tested if you’re due to go into hospital to have surgery or a procedure. The hospital will arrange this for you. Contact your hospital department if you have any questions. ​

You need to get the test done in the first 8 days of having symptoms.

For more information about the test and trace service please click the button below. This will take you to the NHS test and trace pages, which include information on asking for a test, what your test results mean, what happens if you test positive and what happens if you've been in contact with someone who tests positive. 



Advice on coping with a second lockdown 

If you are finding things challenging, experiencing stress, anxiety or low moods then we have put together some information which we hope will help you. Please share this information with family, friends and neighbours who may also be finding the current situation difficult. 

Our tips include: 

  • Stay connected
  • Stay active
  • Look after your own wellbeing and those of your neighbours, friends and family
  • Stay safe and keep physical distance from those who are not in your household
  • Small acts of kindness and coming together as a community will help us all to come through this winter


Published: Nov 6, 2020