Job Description - Clinical Governance Coordinator

Job Title:
Normal place of work:  
Accountable to:     
Clinical Governance Co-ordinator 
Frome Medical Centre
IT and IG Manager

Job Purpose                     

This is a new role that has developed as part of restructuring of our current team.  We are looking for an individual who ideally has previous database management experience, a solution focussed approach and an ability to think both methodically and creatively about problems. Communication skills will be vital as the ability to train and support others will be an integral part of the role.  Previous sector experience is not essential as full training will be given

The role holder will oversee the administration of clinical governance searches, analysis and recall system to support patient care.  The role will also include acting as part of the IT team to support practice users with software installation and management.


Main Duties

  • To be responsible for our chronic disease recall system and play an integral role in improving our current system.
  • To work closely with our Medicines Management Team to optimise and align Medicines Management safety blood checks with Chronic disease annual reviews
  • To oversee the development of templates and protocols as appropriate
  • To be a key member of our clinical Governance team and oversee agendas, agreed actions and minutes of monthly team meetings. 
  • Oversee the implementation of searches on our clinical system EMIS  and to  ensure text messaging and /or letters are sent to patients for campaigns and health checks.  This would include our annual flu campaign
  • To develop searches and analyse data on patient registers as appropriate to support on going improvements and optimisation of patient care
  • To support both clinical and administrative staff through training to improve their knowledge and understanding of the functionality of our clinical system.
  • To play a key role in staff on boarding supporting inductions for the use of Informatica, our practice booking system, EMIS our clinical system and other software and systems.
  • To work with our quality assurance officer on Quality Improvement Projects across the practice
  • To assist with installation of software and other IT support as part of our wider IT support team.

Health & Safety

It is the responsibility of all employees to ensure that the requirements of the Health and Safety at Work Act are complied with, safe working practices are adhered to and that any hazards are reported to the appropriate officer immediately.


All post holders are expected to:

  • Adhere to practice policies and procedures
  • Promote Equality and Diversity in a non-discriminatory way.
  • Adhere to the Data Protection Regulations, respecting confidentiality of patients and colleagues and the practice as a whole.
  • Maintain personal and professional development in order to maintain their skill levels, participate in the appraisal process and any training and development that is recognised and agreed with Lead Practice Nurse.
  • Respect and adhere to corporate and clinical governance principles
  • Undertake a Disclosure and Barring Service (DBS) – criminal records and barring list checks
  • Adapt to any changes made to the organisation structure/delivery of service
  • Work within the operating hours of the surgery
  • Work as an integral part of the whole practice team
  • Be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Further information

This job description is neither definitive nor exhaustive, and may be reviewed in the light of changing circumstances at a personal or organisational level.  Any changes will be made in consultation with the post holder through the appraisal and review process.

Because of the nature of the work, this post is exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1994 (Exceptions) Order 1995.  Applicants for posts are not entitled to withhold information about convictions which for other purposes are “spent” under the provisions of the Act and in the event of employment any failure to disclose such convictions could result in disciplinary action or dismissal by the Practice.  Any information given will be completely confidential and will be considered only in relation to an applicant of a position to which the order applies.


Person specification

Attributes Description Essential / Desirable Method of Asessment
Qualifications and Training Educated to degree level or at a minimum good A level standard with computer science. Equivalent experience or training such as Chartered Institute of IT will be considered  Essential  Application/interview

Medical Terminology and coding experience or willingness and aptitude to learn this quickly 

Essential Application/interview

Experience of work in a health care environment



Database management experience


  Experience with a range of software and its installation and ability to show transferable skills to a health care setting Essential Application/interview
Skills and Abilities

Teaching/Facilitation experience and the ability to explain and support all levels of staff in the optimum use of software relative to their role

Essential Application/interview

Excellent Communication Skills

Essential Application/interview

Ability to analyse systems and data

Essential Application/interview

Able to be well organised and to work systematically

Essential Application/interview

Able to follow procedures/protocols.

Essential Application/interview

Ability to think creatively and in a solution focussed way

Essential Application/interview

Capable of independent working and team working

Essential Application/interview
Personal Qualities Able to demonstrate a commitment to organisations ethos and values to support patient care and our wider staff team Essential Interview / application
Other Able to work flexible hours as required Essential  Interview