Get Online - Help and Support To Get You Online

The coronavirus pandemic has shown us how much of a difference the Internet and being online can make to our lives. We have held some of our appointments over the internet and some of our group consultations now take place via online groups. And we're increasingly seeing patients using tools such as the NHS App to manage their health online too. 

But for many people making video calls to their friends, ordering their shopping or arranging repeat prescriptions using their mobile phone is all still something of a mystery.

Here at the practice we want to do what we can to support people to get online, as we recognise this can benefit their health and many other aspects of their lives. 


What are we doing to help patients get online? 

You can borrow a smart device 

We have partnered with Spark iT to help people connect to the internet. 

We have a number of smart devices that are available to people for short or long term loan, enabling them to get online and access virtual group clinics and health care apps, which support their health and wellbeing.

To find out more about borrowing a smart device please contact our Digital Health Connector by calling 01373 468368 or emailing


Come to our digital cafe and find out more about getting online 

As well as making devices available for loan, we are also teaching people how to use equipment and apps at a Digital Cafe that takes place every Thursday, from 10.00am - 11.30am in the main cafe area at the Cheese and Grain in the town centre. There's no need to make an appointment - just turn up. If it's busy then you are welcome to have some refreshments until a slot is available for help. This is a free service. 

To find out more accessing help with getting online, please contact our Digital Health Connector by calling 01373 468368 or emailing


Help us to help other people by becoming a Digital Champion

Our work to support people to get online is made possible with the input of volunteers. We call these volunteers Digital Champions. 



Register to use our online services

You can find out more about registering to use online services here: 



Sign up for the NHS App 

We want to support as many patients as possible to use the NHS App. Why? With the NHS App you can order repeat prescriptions, check your test results, make some appointments and update things such as your organ donation wishes. Many of these tasks can easily be done via the NHS App and save our patients the inconvenience of having to call the practice. 

For more information about the NHS App please click here. 

You can download the NHS App from your mobile device’s app store and follow the easy step-by-step registration instructions. It will help if you know your NHS number (though this isn’t essential), and you will need to have a form of ID (passport or driving licence) to hand.

You can also access help on a range of issues related to the NHS App on the NHS App help and support page. 


If you experience any problems with downloading the NHS App or verifying your identification in the App please contact our Digital Health Connector who will be able to help you. 



We've employed a Digital Health Connector 

It's increasingly important that patients can access their health information online. Many of our patients are already registered to use our online services and are also now starting to use the NHS App.

We appreciate that some of our patients will need help with this.  Our Digital Health Connector is here to support people with downloading Apps, registering to use them and understanding how they can then access their health information online. 

For more information about our Digital Health Connector please click here. 


Regular Digital Community Connector Training offered to the local community 

Health Connections Mendip offer Digital Community Connector training.

On these hour long sessions, which take place online, you can find out about the digital support in your community. You will find out how to sign up to the NHS app so you can book GP appointments online, order prescriptions and simple information that you can pass on to friends, family, colleagues and neighbours about how to communicate online.

This training is for anyone in the local community who wants to learn more themselves and then be able to help family, friends and neighbours by passing on tips and useful resources to help them get the most out of being online.

You can find out more about joining one of the Digital Community Connector training sessions by clicking here.