In addition to holding our public meetings and focus groups, which give patients the opportunity to come and talk about their experience of using the Practice and to share with us what they appreciate, would like us to do more of, and changes they would recommend, we also undertake regular patient surveys of our services.
2019 Well Being Survey
A big thank you to everyone who completed the 2019 Well Being Survey.
The survey aimed to help us identify what patients would like to see offered at the Practice. It also gives us useful information that helps us work in conjunction with Frome Town Council to help shape provision in Frome.
You can learn more about the survey results here.
2019 Care Coordination Hub Survey
Thank you to everyone who completed our annual Care Coordination Hub Survey for 2019.
We had a 66% response rate to our survey. 40% of patients who responded rated the service provided by the Care Coordination Hub as excellent, 40% as good and 10% as adequate.
These are some of the comments that were fed back through the survey:
"one phone call to the hub and they always ring back"
"excellent and supportive service"